Annual Report

2018-19 Annual Report

DCCH Center is grateful for the support of each and every one of our donors and sponsors. You can find a list of our generous supporters in our 2021-2022 Annual Report. To receive a hard copy of this publication, please feel free to download and print the PDF's on this page.

Performance and Quality Improvement

Our PQI plan is in place to help establish an organizational culture of improvement. This improvement ensures that we provide evolving high-quality services to children and families. The philosophy of the plan is based on setting performance goals, measurement, and evaluation with stakeholder input and communication of results. We have a PQI plan which outlines the activities and is updated annually. A PQI committee of volunteer staff meets monthly to lead the plan implementation. Stakeholder participation in this plan is considered crucial. Stakeholders may participate in the process in many ways: submitting improvement ideas, serving on the PQI committee, completing an annual survey, or supporting our plan and culture. Anyone interested in the agency is welcome to participate in the above ways: such as staff, board, volunteers, parents, children, funders, and community partners.

Performance Indicators

Performance Quality Improvement Statement: At DCCH Center for Children and Families we are committed to providing quality care and services to our clients and their families.

Each department within the agency will exercise best practices in carrying out the responsibilities of his/her department. To ensure that quality standards are being met, performance and target goals will be reviewed on a quarterly basis to comply with best practice standards.

DCCH believes in fostering a work culture that promotes commitment to the agency’s mission and values, pride, and mutual respect among staff and encourages personal growth to ensure a culture of excellence.


DCCH Center for Children and Families was the first residential treatment facility in Northern Kentucky to become accredited by the Council on Accreditation (COA) in 1990. The Cabinet for Children, State of Kentucky now mandates that all private, child-caring agencies be nationally accredited. DCCH Center was recertified and is accredited through October 2026. The process involved a comprehensive review of human resources, financial and risk management, and continuous quality improvement as well as 39 service standards. These standards address a full array of child, family, and behavioral healthcare issues including residential treatment, therapeutic foster care, and adoption. Link to COA’s website by clicking here.