Performance and Quality Improvement
Our PQI plan is in place to help establish an organizational culture of improvement. This improvement insures that we provide evolving high quality services to children and families. The philosophy of the plan is based on setting performance goals, measurement, and evaluation with stakeholder input and communication of results. We have a PQI plan which outlines the activities and is updated annually. A PQI committee of volunteer staff meets monthly to lead the plan implementation. Stakeholder participation in this plan is considered crucial. Stakeholders may participate in the process in many ways: submitting improvement ideas, serving on the PQI committee, completing an annual survey, or supporting our plan and culture. Anyone interested in the agency is welcome to participate in the above ways: such as staff, board, volunteers, parents, children, funders, and community partners.
Performance Quality Improvement Statement: At DCCH Center for Children and Families we are committed to provide quality care and services to our clients and their families.
Each department within the agency will exercise best practice in carrying out the responsibilities of his/her department. To insure that quality standards are being met, performance and target goals will be reviewed on a quarterly basis to comply with best practice standards.
DCCH believes in fostering a work culture that promotes commitment to the agency’s mission and values, pride and mutual respect among staff and encourages personal growth to ensure a culture of excellence.
DCCH Center for Children and Families was the first residential treatment facility in Northern Kentucky to become accredited by Council on Accreditation (COA) in 1990. The Cabinet for Children, State of Kentucky now mandates that all private, child-caring agencies be nationally accredited. DCCH Center was recertified and is accredited though October 2022. The process involved a comprehensive review of human resources, financial and risk management, and continuous quality improvement as well as 39 service standards. These standards address a full array of child, family and behavioral healthcare issues including residential treatment, therapeutic foster care, and adoption. Link to COA’s website by clicking here.